7up7down
Frequently Asked Questions

7up7down requires a valid government-issued photo ID for KYC verification — your National Identity Card (NID), passport, or birth certificate are all accepted. In some cases we may also request a recent utility bill or bank statement to confirm your address. Submitting clear, unobstructed photos speeds up the review process, which typically completes within 24 hours.

You can reset your 7up7down password by clicking "Forgot Password" on the login page and entering your registered mobile number. A one-time reset code will be sent via SMS. Enter the code, set a new password of at least 8 characters mixing letters and numbers, and you will be logged back in immediately. If you no longer have access to your registered number, contact support@7up7down for manual verification.

No — 7up7down strictly allows one account per person, per household, and per device. Operating multiple accounts is a violation of our Terms and Conditions and may result in all linked accounts being permanently closed with balances forfeited. If you believe a duplicate account has been created in your name by someone else, contact our support team immediately.

To permanently close your 7up7down account, send a written request from your registered email address to support@7up7down stating that you wish to close the account. Any remaining balance will be refunded to your registered bKash, Nagad, or Rocket account within 3–5 business days. If the closure request is related to problem gambling, we can instead apply a self-exclusion, which may be more appropriate.

To deposit via bKash on 7up7down, log in to your account, go to the Deposit section, and select bKash as your payment method. You will be shown a merchant number and a reference code. Open your bKash app, send the amount to that number, and enter the reference code when prompted. The deposit is typically credited to your 7up7down account within 1–5 minutes.

Nagad deposits on 7up7down are processed almost instantly — most players see their balance updated within 1 to 3 minutes of completing the transfer. Occasionally, during periods of high server traffic or Nagad maintenance windows, processing can take up to 10 minutes. If your deposit has not appeared after 15 minutes, take a screenshot of the Nagad transaction confirmation and email it to support@7up7down.

The minimum deposit amount on 7up7down is ৳200 BDT for mobile wallet payments including bKash, Nagad, Rocket, and Upay. Bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank carry a minimum of ৳500 BDT. There are no deposit fees charged by 7up7down — standard mobile wallet transaction charges from your provider may apply.

The minimum withdrawal amount on 7up7down is ৳500 BDT for all mobile wallet methods (bKash, Nagad, Rocket, Upay) and ৳1,000 BDT for bank transfers. Withdrawals are processed within 1–24 hours for mobile wallets and 1–3 business days for bank transfers. Your account must be fully KYC-verified before your first withdrawal can be processed.

7up7down does not charge any platform-side fees on withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket) or bank may apply their standard transaction or cash-out charges. We recommend checking your provider's current fee schedule. To maximise your payout, consider withdrawing to Nagad or Rocket, which typically carry lower cash-out fees than bKash for larger amounts.

No — for security reasons, 7up7down requires that withdrawals be sent to the same mobile wallet number that was used for deposits on your account. This policy protects players from unauthorised fund transfers and is a standard anti-money-laundering measure. If you need to update your registered payment number, contact support@7up7down and complete the identity re-verification process.

Cricket betting on 7up7down lets you place wagers on match outcomes, top run-scorers, wicket-takers, session totals, and live in-play markets across BPL, IPL, T20 World Cup, and international Bangladesh Tigers fixtures. Select a match from the Cricket section, browse available markets, choose your outcome, enter your stake in BDT, and confirm. Odds update in real time during live matches.

For BPL betting on 7up7down, all pre-match bets are settled based on the official result declared by the Bangladesh Cricket Board (BCB). If a match is abandoned due to rain with fewer than the minimum required overs bowled, bets are voided and stakes refunded. DLS-method results are honoured. Bets placed after the official start time of a match are accepted only on live in-play markets.

Yes — 7up7down is fully optimised for mobile browsers on both Android and iOS devices. The platform works smoothly on Chrome, Firefox, and Safari mobile browsers without requiring a separate app download. Simply visit 7up7down in your mobile browser to access all casino games, live cricket betting markets, slots, and your account dashboard. You can add the site to your home screen for quick one-tap access.

Return to Player (RTP) percentages on slots at 7up7down vary by game and provider. Most slots from Pragmatic Play, NetEnt, and Microgaming available on the platform carry an RTP between 94% and 97.5%. RTP is a theoretical long-term average across millions of spins and does not guarantee individual session results. Individual game RTPs are published in each game's help or information panel.

All casino games on 7up7down use certified Random Number Generator (RNG) technology that ensures every spin, card draw, and dice roll is statistically independent and cannot be predicted or manipulated. Our game providers — including Pragmatic Play, Evolution Gaming, and Ezugi — are audited by independent testing laboratories for fairness. 7up7down is committed to fair play across all game categories.

The 7up7down welcome bonus is available to all new players on their first deposit. To claim it, register your account, complete basic verification, make a qualifying deposit of at least ৳500 BDT, and the bonus is credited automatically. Bonus amounts and percentages are updated periodically — check the Promotions section of the site after logging in for the current offer applicable to your account.

Wagering requirements on 7up7down bonuses vary by promotion type. Standard deposit bonuses typically carry a wagering requirement of 20x to 30x the bonus amount, which must be completed within 30 days of the bonus being credited. For example, if you receive a ৳1,000 BDT bonus with a 20x requirement, you need to wager ৳20,000 BDT total before the bonus converts to withdrawable cash. Full terms are listed on each promotion's detail page.

Yes — free spin winnings on 7up7down are credited as bonus funds and are subject to the wagering requirement stated in the promotion's terms. The wagering multiplier applicable to free spin winnings is typically the same as the deposit bonus on the same promotion. Winnings from free spins awarded as a standalone promotion (with no deposit) may carry a separate wagering condition, which will be clearly stated in the offer terms.

7up7down rewards regular players through an ongoing loyalty programme where your betting and gaming activity earns you points that can be redeemed for bonus credit, free spins, and exclusive promotional offers. High-volume players are eligible for VIP-tier benefits including dedicated account management, faster withdrawal processing, and personalised reload bonuses. Details on the current tier structure are available in the Promotions section after logging in.

Yes — 7up7down runs special seasonal promotions aligned with major events in the Bangladesh calendar. During Eid, Pohela Boishakh, the BPL season, and T20 World Cup tournaments, players can expect enhanced deposit bonuses, free spin bundles, boosted cricket odds, and prize-pool tournaments. Subscribe to email notifications via your account settings to be among the first to hear about upcoming promotional campaigns.

7up7down uses industry-standard 256-bit SSL encryption on all pages and transactions, ensuring that your personal data and payment details are fully protected from interception. Account access is secured with password hashing and optional two-factor authentication. Our platform undergoes regular security audits, and we follow strict data protection practices to keep your information safe.

7up7down operates as an online gaming platform serving adult players in Bangladesh. Online gambling regulation in Bangladesh is an evolving area. We do not make specific legal claims on behalf of individual users, and we strongly recommend that players familiarise themselves with the applicable regulations in their area. 7up7down is committed to operating as a safe, transparent, and responsible platform for all registered players.

You can set a daily, weekly, or monthly deposit limit directly from your 7up7down account by navigating to Account Settings and selecting Responsible Gaming. Enter the maximum amount you wish to deposit in each period and confirm. Deposit limit reductions take effect immediately. Increases to an existing limit are subject to a mandatory 7-day cooling-off period to prevent impulsive decisions.

To self-exclude from 7up7down, go to Account Settings, select Responsible Gaming, then Self-Exclusion, and choose a duration of 6 months, 1 year, 2 years, or permanent. Your account will be locked immediately, pending withdrawals will be processed to your registered wallet, and all marketing communications will stop. Self-exclusion cannot be reversed during the chosen period. You can also request self-exclusion by emailing support@7up7down.

If you feel gambling is negatively affecting your finances, relationships, or mental health, take action immediately — activate a time-out or self-exclusion on your 7up7down account via Account Settings, and contact our responsible gaming team at support@7up7down. We can apply protective measures on your account within minutes. For professional support, we encourage you to speak with a licensed counsellor or contact a mental health helpline in Bangladesh. You are not alone, and help is available.