Responsible Gaming at
7up7down

1. Age Restriction & Verification

7up7down is a strictly adults-only platform. Access to all casino games, sports betting markets, and any real-money features is exclusively available to players who are 18 years of age or older. This is a non-negotiable requirement and applies to every player in Bangladesh without exception.

At the point of registration, all players must confirm that they meet the minimum age requirement by ticking a declaration checkbox. However, we do not rely solely on self-declaration. Our KYC (Know Your Customer) verification process may require you to submit a government-issued photo ID — such as a National Identity Card (NID), passport, or birth certificate — to confirm both your identity and your date of birth.

In addition to standard KYC checks, 7up7down employs automated age-screening algorithms that cross-reference registration data against known indicators of underage usage. Accounts flagged by this system are immediately placed on hold pending a manual review. Any account found to belong to a person under the age of 18 will be permanently closed, all associated funds will be forfeited, and the case will be escalated as required.

We partner with leading parental control solution providers and recommend tools such as built-in iOS Screen Time controls, Android Digital Wellbeing, and third-party filtering software that can block gambling-related websites at the router or device level, providing an additional layer of protection for families across Bangladesh.

2. Understanding the Risks of Gambling

Gambling, in all its forms — casino games, sports betting, live dealer games, or slots — carries an inherent financial risk. 7up7down is transparent about this reality. Every game on our platform has a built-in house edge, meaning that over a sufficiently large number of rounds, the mathematical outcome favours the house. While individual sessions can result in winnings, gambling should never be treated as a reliable source of income or a strategy for recovering financial losses.

We ask every player to approach 7up7down with the following mindset:

• Gambling is entertainment, not investment. Treat any money you deposit as the cost of entertainment, not capital you expect to recover or grow.
• Never chase losses. Attempting to recover losses by placing larger or more frequent bets is one of the most common patterns associated with problem gambling. If you find yourself chasing losses, stop playing immediately.
• Set a budget before you play. Decide on a maximum amount you are comfortable losing before each session and stick to it regardless of the outcome.
• Do not gamble under the influence. Alcohol, drugs, or extreme emotional states such as grief, stress, or anger significantly impair decision-making and can lead to impulsive betting behaviour.
• Take regular breaks. Long, uninterrupted gaming sessions increase the risk of poor decisions. Step away from the screen periodically, even during a winning streak.
• Balance gambling with other activities. A healthy lifestyle includes a wide range of activities. If gambling begins to crowd out family time, work, or social life, that is a significant warning sign.

3. Responsible Gaming Tools

7up7down provides a comprehensive suite of self-management tools that every registered player can access directly from their account settings. These tools are designed to give you meaningful control over your gambling activity without requiring you to contact support for basic limits. Below is a detailed overview of each tool available on our platform.

To access any of these tools, log in to your 7up7down account and navigate to Account Settings → Responsible Gaming. All tools are available 24 hours a day, 7 days a week, with no waiting period required to activate protective measures. If you experience any difficulty accessing these settings, contact our support team immediately at support@7up7down.

4. Self-Exclusion Programme

Self-exclusion is our most powerful responsible gaming tool and is available to any registered player who feels they need a significant break from gambling on 7up7down. It is a voluntary decision that we take very seriously — once a self-exclusion is applied, our team acts swiftly to enforce it across all aspects of your account.

How to request self-exclusion:

• 1 Log in to your 7up7down account and go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team directly via email.
• 2 Select your preferred exclusion duration: 6 months, 1 year, 2 years, or permanent. We recommend choosing the longest period you are comfortable with — you can always extend, but you cannot shorten an active exclusion.
• 3 Confirm your identity and submit your request. A confirmation email will be sent to your registered address within 15 minutes.
• 4 Your account will be locked immediately. Any pending withdrawals will be processed to your original bKash, Nagad, Rocket, or bank account within 3–5 business days.
• 5 All marketing communications — including email promotions, SMS bonuses, and push notifications — will be permanently suspended for the duration of your exclusion.
• 6 Attempts to re-register using the same personal details during the exclusion period will be automatically blocked by our system.

After a self-exclusion period expires (for non-permanent exclusions), your account will not automatically be reactivated. You must contact our support team to request reinstatement. Before reinstatement is granted, our responsible gaming team will conduct a brief wellbeing check to ensure you feel ready to return to recreational gambling on a controlled basis. 18+

5. Warning Signs of Problem Gambling

Problem gambling can develop gradually and often goes unnoticed until it has caused significant harm to a person's finances, relationships, and mental health. Being able to recognise the early warning signs — in yourself or in someone you care about — is the first step toward getting help. The table below outlines common indicators across two severity levels.

Experiencing one or two of the early-stage signs does not automatically mean you have a gambling problem — but it is a clear signal to pause, reassess your habits, and use the responsible gaming tools available on your 7up7down account. If you recognise multiple serious-stage indicators, please seek professional help without delay. You are not alone, and recovery is possible.

6. Self-Assessment Checklist

The following questions are adapted from internationally recognised problem gambling screening tools. Answer each question honestly. If you answer "Yes" to three or more questions, we encourage you to activate a time-out or self-exclusion on your 7up7down account and consider speaking with a professional counsellor.

7. Getting Help & Support

If you believe that gambling is negatively affecting your life, your finances, or your relationships, reaching out for help is a sign of strength, not weakness. 7up7down's responsible gaming support team is available 24 hours a day, 7 days a week, to assist you in activating protective measures on your account and to direct you toward appropriate professional resources.

Beyond our own support team, we encourage players across Bangladesh who are struggling with problem gambling to reach out to qualified counsellors and support organisations. Professional guidance from trained addiction counsellors can make a significant difference in the recovery journey. Speaking with your personal doctor, a community health worker, or a mental health professional in your city — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Rangpur, or elsewhere — is a valuable first step.

Friends and family members of people affected by problem gambling also deserve support. The emotional and financial strain of living with a problem gambler is real and recognised. Support groups, both in-person and online, exist for family members and can provide guidance on how to help a loved one while protecting your own wellbeing.

We also recommend the following practical steps for anyone who feels their gambling is getting out of hand:

• Talk to someone you trust — a family member, close friend, or community leader — about what you are experiencing. Secrecy tends to make problem gambling worse.
• Contact your mobile banking provider (bKash, Nagad, Rocket) and set transaction limits or temporary blocks on gambling-related transactions.
• Remove saved payment methods from your 7up7down account to create a friction barrier against impulsive deposits.
• Delete the 7up7down bookmark or app shortcut from your primary device to reduce environmental cues that trigger gambling urges.
• Fill the time you would otherwise spend gambling with alternative activities — sports, family time, religious practice, community involvement, or creative hobbies.
• Keep a written record of your gambling activity, including amounts deposited, amounts won or lost, and how you felt before and after each session. Awareness is a powerful tool for behaviour change.

8. Protecting Vulnerable Players

7up7down acknowledges that certain groups of players may be at heightened risk of developing gambling-related harm. These include individuals experiencing financial hardship, those with a personal or family history of addiction, people going through significant emotional distress, and young adults who have recently turned 18. Our responsible gaming programme includes specific measures designed to identify and support these players proactively.

Our platform uses a combination of automated monitoring systems and manual review processes to identify accounts that may be displaying patterns associated with at-risk or problem gambling. Indicators that may trigger a proactive outreach from our responsible gaming team include:

• A sudden and significant increase in deposit frequency or volume without a corresponding increase in gameplay duration.
• A pattern of depositing immediately after making a withdrawal, suggesting the player is cycling funds rather than managing a recreational budget.
• Extended uninterrupted gaming sessions, particularly during late night or early morning hours (Bangladesh Standard Time).
• Repeated failed login attempts or account recovery requests that may indicate the player is trying to access a self-excluded account.
• Customer support contacts referencing stress, financial difficulty, or emotional distress in connection with gambling activity.

When our team identifies a potentially at-risk account, we will make contact via the player's registered email address to check on their wellbeing, provide information about responsible gaming tools, and offer to apply protective measures on their behalf. This outreach is non-judgmental and entirely focused on the player's best interests.

7up7down also complies with the principle that responsible gaming protections should never be subject to commercial pressure. Our support team members are trained and empowered to apply self-exclusions, cancel pending bonuses, and close accounts if it is in the best interest of a vulnerable player — regardless of the commercial impact on the platform.

This Responsible Gaming Policy was last reviewed in January 2026. It is reviewed at least annually and updated whenever relevant changes occur to our platform, applicable guidance, or best practice standards. For questions about any aspect of this policy, contact support@7up7down. 18+